No city-wide HOA. Each subdivision below has its own — tap any one for contact + resident portal.

Rough Hollow FirstService Residential

Lakeway Rough Hollow Community, Inc.

• Office: 512-261-4600 · After-hours: 512-266-6771
• Email: [email protected]
• Address: 903 Highlands Blvd, Lakeway, TX 78738 · M–F 8:30 a.m. – 4:30 p.m.
• Resident portal: roughhollow.connectresident.com
• Public site: roughhollowhoa.com

Serene Hills Community Association Management (CAM)

Serene Hills Homeowners Association, Inc.

• Phone: 512-288-2376
• Email: [email protected] (Serene Hills) · [email protected] (CAM general)
• Address: 5900 Shepherd Mountain Cove, Bldg 2, Ste 275, Austin, TX 78730
• Resident portal: portal.camanagers.com/login
• Public site: serenehillshoa.com

Lakeway Highlands FirstService Residential · sub-area of Rough Hollow

Shares Rough Hollow's management.

• Office: 512-261-4600 · After-hours: 512-266-6771
• Email: [email protected]
• Resident portal: roughhollow.connectresident.com

Flintrock Falls Goodwin & Company (formerly Goodwin Management)

Flintrock at Hurst Creek Property Owners' Association, Inc. (plus sub-associations e.g. Overlook at Flintrock Falls, Villas at Flintrock).

• Resident care: 855-289-6007 · M–F 8:30 a.m. – 5 p.m.
• Email / contact form: goodwin-co.com/contact
• Address: 9601 Amberglen Blvd, Ste 150, Austin, TX 78729
• Resident resources: goodwin-co.com/resources (homeowner login + payment portal)
• Texas HOA filing: hoa.texas.gov (search "Flintrock at Hurst Creek")

The Preserve at Lakeway CastleRock community · master HOA + sub-HOAs (Villas, Courtyard)

Single-family community built by CastleRock Communities at 15200 Dorothy Dr. Approximate HOA dues: $216/year. Structure is a master HOA plus a Villas sub-HOA and the Courtyard sub-HOA.

• Resident Facebook group (best peer-to-peer channel): facebook.com/groups/PreserveatLakeway — request to join; board members and neighbors post here.
• Courtyard sub-HOA: managed by Capital Association Management (CAM) · 512-288-2376 · resident portal portal.camanagers.com · courtyardatthepreserve.org
• Master HOA + Villas sub-HOA — current management certificate (phone, email, mailing address of the management company on file with the State): hoa.texas.gov → search "Preserve at Lakeway". Texas Property Code §209.004 requires every HOA to keep this filing current; it's the most reliable contact-of-record.
• If you're a new owner: your title company's closing packet (resale certificate) is required by law to include the active management company name, phone, and email. Check there first.
• Note: preservehomeowners.com is a different HOA (The Preserve near Westlake) — not this community. Don't use that site.

• New construction, additions, remodels
• Roofing (re-roofs included)
• Pools, spas, retaining walls
• Fences (height and location matter)
• Sheds & accessory structures above thresholds
• HVAC, water heater, electrical service changes
• Tree removal on protected species (check with City Forester first)
• Driveway, culvert, or right-of-way work

Working without a permit can mean stop-work orders, fines, and removal at the owner's expense. Pay a building bill: municipalonlinepayments.com.

Hurst Creek MUD Hurst Creek area Stage 1

512-261-6281 · hurstcreekmud.org

• Mon & Thu: last digit 0–3
• Tue & Fri: 4–6 (also Commercial / HOA)
• Wed & Sat: 7–9

Hand-watering: any day, any time.

WCID #17 Serene Hills · Western Lakeway Stage 1

512-266-1111 · after-hours 512-537-8302 · wcid17.org

• Mon & Thu: last digit 0–3
• Tue & Fri: 4–6 (also Commercial / HOA)
• Wed & Sat: 7–9
• Sunday: no auto irrigation

Hours on your day: 12 a.m. – 10 a.m. and 7 p.m. – 12 a.m. Hand-watering allowed except 10 a.m. – 7 p.m.

TCMUD #11 Rough Hollow · stage depends on your street Stage 1 / 2

512-246-1400 · [email protected] · crossroadsus.com

Stage 2 — Highlands streets only (Duffy, Edinburgh Isle, Fraser Cove, Glenfiddich, Kildrummy, Princes, Tavish, Waverly Spire, Wester Ross — supplied by West Travis County PUA). Once per week by last digit:

• Mon: 1 or 3 · Tue: 2 or 4 · Wed: 5 or 7
• Thu: 6 or 8 · Fri: 9 or 0 · Sat: Commercial & HOA

Stage 2 hours: 6–10 a.m. and 7–10 p.m. Pool filling prohibited without variance.

Stage 1 — all other TCMUD #11 streets (supplied by Lakeway MUD):

• Odd addresses: Wed & Sat
• Even addresses: Thu & Sun
• Commercial / HOA: Tue & Fri

Stage 1 hours: 7 p.m. – 10 a.m. Hand-held hoses exempt either stage.

TCMUD #12 Rough Hollow Stage 2

512-246-1400 · [email protected] · crossroadsus.com

Once per week by last digit:

• Mon: 1 or 3 · Tue: 2 or 4 · Wed: 5 or 7
• Thu: 6 or 8 · Fri: 9 or 0 · Sat: Commercial & HOA

Hours: 6–10 a.m. and 7–10 p.m. Hand-held hoses exempt. Pool filling prohibited without variance.

TCMUD #13 Rough Hollow Stage 2

512-246-1400 · [email protected] · crossroadsus.com

Same schedule as TCMUD #12. Once per week by last digit:

• Mon: 1 or 3 · Tue: 2 or 4 · Wed: 5 or 7
• Thu: 6 or 8 · Fri: 9 or 0 · Sat: Commercial & HOA

Hours: 6–10 a.m. and 7–10 p.m. Hand-held hoses exempt. Pool filling prohibited without variance.

Last verified May 27, 2026. Sources: LMUD · HCM · WCID #17 · Crossroads (TCMUD 11/12/13).

PEC (Pedernales Electric Co-op) — primary provider · Customer Service 1-888-554-4732 · pec.coop

Four ways to report an outage or check the map:

• 📞 Call 1-888-883-3379 (outage reporting line)
• 📱 Text Outage to 25022 (text from the phone number on your account)
• 💻 pec.ifactornotifi.com/ui/outage-reporting — report an outage online
• 🗺️ map.mypec.com — live outage map

Austin Energy — small pockets at city edges. Three ways to report an outage or check the map:

• 📞 Call 512-322-9100
• 📱 Text OUT to 287846 (text from the phone number on your account)
• 💻 austinenergy.com/outages — report and see the live outage map

Customer service: 1-800-700-7871 · Gas leak (24/7): 1-800-959-3068 or 911 · texasgasservice.com

Available in newer developments (Rough Hollow, Serene Hills, Flintrock Falls, Lakeway Highlands).

AT&T Fiber · 1-800-288-2020 · check availability

Spectrum · 1-855-243-8892 · spectrum.com

GFiber (building since Jan 2026) · 1-866-777-7550 · updates

Coverage varies by street — check your address.

City Solid Waste (billing): 512-314-7514 · email

Pay utility bill online · Solid Waste page

What it costs

• Base service: $80.55/quarter — one trash cart + one recycle cart, both picked up weekly.
• Additional trash cart: $101.55/quarter per extra cart. So adding a second trash cart brings your bill to $80.55 + $101.55 = $182.10/quarter.
• Additional recycling cart: $101.55/quarter per extra cart — same as adding a trash cart.
• Quarterly billing: invoices arrive at the start of Jan, Apr, Jul, and Oct. Late fee: $10. Restart fee after deactivation: $75 deposit + $30 reactivation.
• Source: City Paying Your Bill.

When your trash is picked up

Pickup day depends on your address — Lakeway is divided into service-day zones. Find your day on the City's Solid Waste Service Day Map (Google My Maps). Carts out by 6 a.m. on your scheduled day.

Holiday service schedule

Per the City: "Trash and recycling services are provided during all holidays except Thanksgiving, Christmas, and New Year's Day." When pickup falls on one of those three holidays, service slides to the next available day (typically Friday or Saturday of that week).

• Normal service on: MLK Day · Memorial Day · Independence Day (July 4) · Labor Day · Veterans Day · Christmas Eve · New Year's Eve · every other federal/state holiday.
• Skipped/slid on: Thanksgiving Day · Christmas Day · New Year's Day only.
• Current schedule: lakeway-tx.gov/Holiday-Service-Schedule

Bulky Items

Up to 2 bulky items per week — schedule pickup through Waste Connections. Mattresses, furniture, large appliances qualify. Some items (paint, tires, hazardous waste) are excluded — see bulky waste rules.

Recycling

Single-stream — paper, cardboard, glass, plastics #1–5, metal cans. Do NOT include: plastic bags, Styrofoam, pizza boxes, yard waste, e-waste, glass shards, or shredded paper. All Lakeway recycling goes to Balcones Resources (a certified MRF in Austin). Full sorting rules.

LCRA Septic / OSSF: 512-578-3216 · [email protected]

LCRA Permits & Inspections page

Septic in Lakeway's 2,000-ft OSSF zone around Lake Travis is regulated by LCRA, not the City. Contact LCRA before installing, repairing, or replacing.

Phone: 512-261-1010 · Manager Dallas Gorman · [email protected]

105 Cross Creek · M–F 8a–5p (office) · evenings/weekends for rented events

Register: WebTrac portal · Activity Center page · Class catalog

• Fitness & wellness: yoga, chair yoga, strength & balance, pickleball, Fit for Life
• Adult classes: bridge, meditation, landscape design, technology, defensive driving, dance, fencing, tae kwon do
• Youth & summer camps: Kidventure Day Camp, Mad Science, STEAMWorks, Skyhawks Sports (tennis · soccer · volleyball · baseball · basketball · swimming · golf · cheer), babysitter training
• Rentals: banquet and meeting rooms for events, receptions, workshops
• Community events: theater, concerts, town halls

Phone: 512-261-3000 · [email protected]

3103 Lakeway Blvd · Hours, rates, season passes, lessons

Slides, kiddie area, lap lanes, skate park, climbing wall. Lap pool year-round; leisure pool seasonal (Memorial Day–Labor Day).

🎾 Live Oak Tennis — 4 public courts · 509 Lakeway Dr · first come, first served · courts page

Reserved Sat 8:30–10 a.m. for Tennis Tigers open group (free, all abilities).

🥒 Pickleball at City Park — dedicated outdoor courts · 502 Hurst Creek Rd · first come, first served · no fee

Beginner classes & coached play scheduled through the Activity Center.

Register: WebTrac portal · Parks & Rec 512-314-7530

• Lakeway Boulevard Hike & Bike Trail — main paved trail with a crushed-granite path running down the Lakeway Blvd median (the "Linear Park"). Access from the intersection of Lakeway Blvd and Lakeway Dr.
• Lakeway City Park — 502 Hurst Creek Rd. Pavilions, playground, sport courts.
• Hamilton Greenbelt I & II — 1173 Lohmans Crossing Rd. Hiking, dog-friendly, creek access.
• Smith Greenbelt — 1420–1486 Lakeway Dr. Short hiking trail along Hurst Creek.
• Canyonlands — 113 Trophy Dr. 24-acre nature area with rim and canyon trails; hiking AND mountain biking allowed (technically in The Hills but accessed from Lakeway).
• Dragon Park — 702A Dragon. Small neighborhood park, kid-favorite.
• Hurst Creek Sculpture Garden — next to the Justice Complex at 104 Cross Creek. Rotating outdoor art installations.
• Warbler Preserve — protected habitat for the golden-cheeked warbler. See trails list.

All Lakeway trails & maps · Lakeway Blvd trail page

• Mansfield Dam Park — 4370 Mansfield Dam Rd, Austin, TX 78732. Lake Travis access, boat ramps, picnic, fishing, scuba area; the rocky cove near the dam.
• McKinney Roughs Nature Park — 1884 TX-71, Cedar Creek (east side, ~30 min). Hiking, equestrian trails, environmental education.

lcraparks.com — hours, fees, reservations.

• Pace Bend Park — 2011 Pace Bend Park Rd N, Spicewood (~12 mi). 1,300 acres on Lake Travis · 9 miles of shoreline · camping, swimming, hiking, mountain biking.
• Hippie Hollow Park — 7000 Comanche Trail, Austin (~4 mi). Texas's only clothing-optional public park · 18+ only · Lake Travis cliffside.
• Bob Wentz Park at Windy Point — 7144 Comanche Trail, Austin (~5 mi). Day-use · windsurfing · scuba.
• Mary Quinlan Park — 11400 Hippie Hollow Rd, Austin (~4 mi). Boat ramp, picnic, swimming.
• Sandy Creek Park — 4811 Lime Creek Rd, Leander (~10 mi). Lake Travis access, primitive camping, fishing.
• Tom Hughes Park — Comanche Trail, Austin (~5 mi). Day-use park · Lake Travis access.
• Selma Hughes Park — 1701 Selma Hughes Park Rd, Austin (~3 mi). Day-use, boat ramp.

parks.traviscountytx.gov — fees, hours, reservations · 512-854-7275